To add a new user to your Messana system, start by sending an invitation.
Once the user accepts, they’ll be guided through the registration form.
To send a new invitation, please follow the steps below.
STEPS TO ADD A NEW USER
- Log in to the Messana Web Portal
- Go to your system’s edit page by clicking the respective pencil icon.
- Click on the “+ Invite” button at the bottom of the page in the “Invitations” section.
- Select the new user’s role, enter their email, and send the invitation email.
NOTE:
- Only the master user of the system — or, if not yet defined, the service user with the installer role — can invite new users.
Specifically:
- The master user can invite master, residence, and service users.
- The installer can only invite the first master user of the system (after the master user is set, this privilege is lost) and other service users.
- If a master user invites another master user, the inviter will lose access to the system once the new master user completes the registration process.