How can we help?
Basic questions and answers about radiant cooling and heating systems and their components and what Messana can provide.
- I’ve heard of radiant heating but how does radiant cooling work?
- How can you heat from the ceiling? Doesn’t heat rise?
- Is radiant cooling and heating more energy efficient than a traditional forced air system?
- Why should I choose radiant cooling and heating over a traditional forced air system?
- Is radiant cooling expensive? How much would it cost for my house?
Key terms and definitions regarding hydronic systems.
- What is Radiant Heating?
- What is Radiant Cooling?
- What is a Hydronic Terminal?
- What is the Adaptive Comfort function?
- What is a SHGC and why is it important?
Information regarding Messana products.
- What are the measurements of the Messana controls boxes?
- What is the Messana Controls BLACK SERIES?
- What is the Messana Controls WHITE SERIES?
- What tubing is used in Ray Magic radiant ceiling panels?
- What is the difference between Auto Mode and Manual Mode with Adaptive Comfort?
Information to provide support to homeowners and professionals regarding a Messana system.
- Wiring Diagrams
- Messana’s role after installation
- Is it necessary to connect the mSense and zone valve (thermal actuator) for the same zone to the same mZone module?
- How can I manage my system without an internet connection, or if my mBox isn’t connected to the local home network?
- My mBox controller is not powering on, even though there is power in the house. What should I do?
How to operate your Messana system.
- Messana App Getting Started
- How can I manage my Messana system?
- Can I paint mSense room comfort sensors?
- How to connect the mBox to a SpacePak Solstice Inverter Monobloc (SIM) air-to-water heat pump?
- How to connect to your Messana Control system (mBox) using Bluetooth
Information regarding billing and payments.
- What forms of payments do you accept?
- What is the payment schedule/breakdown after I sign my estimate?
- Are there fees associated with credit card payments?
- What is your return policy on materials?