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Help Topics
Billing & Payments
7 ArticlesInformation regarding billing and payments.
- Payment
- What forms of payments do you accept?
- What is the payment schedule/breakdown after I sign my estimate?
- Are there fees associated with credit card payments?
- What is your return policy on materials?
Key Terms
5 ArticlesKey terms and definitions regarding hydronic systems.
- What is Radiant Heating?
- What is Radiant Cooling?
- What is a Hydronic Terminal?
- What is the Adaptive Comfort function?
- What is a SHGC and why is it important?
Products
74 ArticlesInformation regarding Messana products.
- What are the measurements of the Messana controls boxes?
- What is the Messana Controls BLACK SERIES?
- What is the Messana Controls WHITE SERIES?
- What tubing is used in Ray Magic radiant ceiling panels?
- What is the difference between Auto Mode and Manual Mode with Adaptive Comfort?
Support
9 ArticlesInformation to provide support to homeowners and professionals regarding a Messana system.
- Is it necessary to connect the mSense and zone valve (thermal actuator) for the same zone to the same mZone module?
- How can I manage my system without an internet connection, or if my mBox isn’t connected to the local home network?
- My mBox controller is not powering on, even though there is power in the house. What should I do?
- Is it possible to grant access to the Messana system to a guest without having a user account?
- How do I verify if the Messana App properly connects to my local home network?
FAQ
51 ArticlesBasic questions and answers about radiant cooling and heating systems and their components and what Messana can provide.
- I’ve heard of radiant heating but how does radiant cooling work?
- How can you heat from the ceiling? Doesn’t hot air rise?
- Is radiant cooling and heating more energy efficient than a traditional forced air system?
- Why should I choose radiant cooling and heating over a traditional forced air system?
- Is radiant cooling expensive? How much would it cost for my house?
How-to's
10 ArticlesHow to operate your Messana system.
- Messana App Getting Started
- How can I manage my Messana system?
- Can I paint mSense room comfort sensors?
- How to connect the mBox to a SpacePak Solstice Inverter Monobloc (SIM) air-to-water heat pump?
- How to connect to your Messana Control system (mBox) using Bluetooth