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  4. Troubleshooting Login and Authentication Problems in the Messana App

Troubleshooting Login and Authentication Problems in the Messana App

If you are encountering issues logging into the Messana App or experiencing authentication problems, this article will guide you through common problems and solutions. Before diving into the troubleshooting steps, make sure you have an active internet connection. Additionally, if you need to reset or change your login password, refer to the article: How do I reset or change my login password?

  • No Internet Connection: Ensure your device is connected to the internet. Verify that your Wi-Fi or cellular data connection is active and working properly.
  • Incorrect username: Double-check that you are entering your username correctly. It’s essential to use the precise email associated with your Messana account.
    Note: Please verify that all clients/users are indeed registered with their e-mails as username
  • Invalid Password: Check for case sensitivity. Messana App passwords are case-sensitive. Be cautious of the CAPS LOCK key on your keyboard, as it can affect your password entry. Ensure you’re entering your password with the correct capitalization. Double-check for any unintentional uppercase or lowercase characters.
  • Forgotten Password: If you’ve forgotten your password, follow the steps outlined in the article How do I reset or change my login password? to reset your password and regain access to the app.
  • Expired or Invalid Credentials: Check if your password is correct and up-to-date. If you’ve recently changed your login information, ensure you’re using the most current details.
  • Update the Messana App: Make sure you are using the latest version of the Messana App. Outdated versions may have compatibility issues that could lead to login problems.
  • Clear App Data and Cache: If you’re still encountering issues, try clearing the app data and cache. This can resolve any potential conflicts or corrupted data causing login problems. Refer to How to Clear App Data and Cache of the Messana App.
  • Creating a New Account: If you’re attempting to sign up for a new Messana account rather than signing in, click the Configure new device button instead, and follow the in-app instructions to scan the QR code of your Mini-PC. This process will guide you in creating a new Messana account and configuring your Mini-PC.
  • Guest Mode: If you don’t have a Messana account but still want to access the system, you can use the Guest Mode in the Messana App. Guest Mode allows basic access to your home conditioning system while connected to your home Wi-Fi network. Follow the steps outlined in this article: Is it possible to grant access to the Messana system to a guest without having a user account? for detailed instructions.
  • Contact Support: If none of the above steps resolve your authentication issues, you can contact Messana’s support team. Open a support case and provide details about the problem, including the results of any troubleshooting steps you’ve performed. This will assist the support team in resolving the issue efficiently.
Remember that keeping your login credentials secure and up-to-date is essential for a smooth Messana App experience. If you ever need to reset your password, don’t forget to consult the article: How do I reset or change my login password? for step-by-step instructions.
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