There are three user types within the Messana App:
- Master User: The Master User is the primary contact and administrator for the Control System, holding the highest level of authority and responsibility. This includes managing financial aspects and having exclusive authority to add, modify, or remove both Residence and Service Users. To unlock the census for Residence Users and Service Users, verification of the Master User is required.
- Residence User: Individuals who regularly reside at the location of the Messana Control System, such as family members, housemates, or renters. They have a permanent or semi-permanent presence in the home and are granted access by the Master User.
- Service User: External contractors, technicians, engineers, or professionals who require access to the Messana Control System for maintenance, design, troubleshooting, or other service-related activities. Their access is managed and granted by the Master User.
If you have any questions regarding your user status or personal data, please do not hesitate to reach
out to our support team via our support page.