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  5. How are software updates delivered to my system and how do I check the version?

How are software updates delivered to my system and how do I check the version?

Messana systems are designed to keep your App, mBox, and connected devices up to date automatically.

How software updates are delivered:

  • Messana App: Updates are released through the Apple App Store (iOS) and Google Play Store (Android). Make sure automatic updates are enabled on your device to stay up-to-date.
  • mBox (system controller): Updates are delivered over the internet directly to your mBox when new firmware becomes available. The process is automatic — no manual action is required.
  • mTouch devices: When an mBox update requires a change in the mTouch interface, the update is pushed from the mBox to the mTouch automatically (Note: This applies only to the 5.7” mTouch, not the legacy mTouch models.)

How to check your software version:

  1. App version:
    • Open the Messana App.
    • Go to SettingsAbout to see the installed version number.
  2. mBox firmware version:
    • Open the Messana App and navigate to System SettingsController Information.
    • The version number of your mBox firmware is listed.
  3. mTouch version:
    • On the mTouch, tap SettingsAbout to view the current version.

What to do if your system is not updating:

  1. Make sure your mBox is connected to the internet (Ethernet recommended for reliability).
  2. Check that your App is updated via the App Store / Play Store.
  3. If your App is current but the mBox or mTouch versions appear outdated, please open a support case and include:
    • The version numbers shown for your system.
    • A short description of the issue.
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