Open a Support Case

Open a support case

Messana Support Hours: Monday through Friday 9:00 AM – 5:00 PM PT

To open a support case, please fill out the form below.

Please provide as much detail as possible to help us better understand and resolve your issue.

Our support team will review your request and respond as quickly as possible.

First Name

Last Name

Mobile Phone

Your project details

Enter the subject of your case

Title

Example: App question for Rossi Residence

If you already have a project with us, please enter your unique Project Number to help us identify your records. If you don’t have one, enter your Project Address.

Project #

Project Address

Example: 2011-0123

Case Information

Select the type of case you'd like to create

Type

Select a case severity

Severity

Which feature does it relate to?

Category / Feature

More specifically?

Sub Category

Provide summary of your case

Description 10000/10000

Do you have a screenshot or a file?

A screenshot or a picture of your issue can be helpful to solve the problem. You can attach it to this form in any of these formats:
AutoCAD® (DWG or DXF), PDF, JPG, PNG, GIF, BMP, TIFF, ZIP, 7Z, RAR.

Drop files here or click to upload.

Upload up to 10 files

Accept the terms and conditions

Open a support case

Drop files here or click to upload.

Please wait